About us
our story
What started as a residential IT service in Grand Rapids has grown into a managed service provider (MSP) dedicated to helping West Michigan businesses thrive. Our founder, Grant Austin, is a lifelong technology enthusiast and an entrepreneur with a passion for partnering with other local businesses to help them grow. Grant and his wife, Katie, both work in the business. Though neither are native Michiganders, they are proud to call Grand Rapids home, where they are raising their two daughters, Adalyn and Avery.
While we handle all the essential services of an MSP like IT support, data backups, and cybersecurity—we believe our real strength is the partnership we build with our clients. We work closely with you to offer strategic insights, project management, and long-term planning, ensuring you get the most out of your technology and continue to grow.
Our core values
We Are HOnest & Have Integrity
We always pur our clients’ needs first
We value teamwork & creating a positive work environment
We are passionate about technology
Our Mission
Through personalized attention, innovative strategies, and exceptional customer service, we strive to be the trusted partner local businesses rely on to handle all their IT needs.
Simplify Technology
Enhance Productivity
Foster Growth
Our People
RGA Tech Support only hires those that represent our core values and uphold our mission. Our team was carefully curated to put the needs of you and your technology first.
Our customers love working with us because we speak human (techno-babble is our second language), and our technicians are dedicated to delivering excellence in every interaction, ensuring peace of mind and success for our valued customers.
Looking for IT Support?
We are available Monday - Friday 9am - 5pm for your business IT needs